Administrative Processes in Public Administration: A Systematic Review of Literature to Identify th

Administrative Processes in Public Administration: A Systematic Review of Literature to

Identify the Use of Knowledge Engineering

Autor: José Tadeu Silva

Abstract

With the increasing computerization of public administration, administrative processes have followed the trend of elec-

tronic management, through systems that allow its processing faster and more transparent, additionally adding greater

productivity and efficiency. This virtually irreversible movement establishes the necessary conditions for major innova-

tions, as it allows knowledge engineering techniques to be applied to repositories inexorably formed by large volumes

of data, either for their improvement towards better citizen service or as a support to public servants in decision making.

This article seeks to probe, through a systematic review of scientific literature, how academic research has addressed the

theme of the use of knowledge engineering about digital administrative processes in recent years.

Keywords: Ontology, administrative process, knowledge engineering, electronic process