The Retrieval of Procedural Information with the Use of the CommonKADS Methodology

Autor: José Tadeu Silva

Abstract

With the increasing computerization of public administration, administrative processes have followed the trend of elec-

tronic management, through systems that allow its processing faster and more transparent, additionally adding greater

productivity and efficiency. This virtually irreversible movement establishes the necessary conditions for major inno-

vations, as it allows knowledge engineering (EC) techniques to be applied to repositories inexorably formed by large

volumes of data, either for their improvement towards better citizen service or as a support to public servants in decision

making. Through the application at the Instituto Brasília Ambiental - IBRAM of organizational modeling, proposed by

the CommonKADS methodology, this article seeks to analyze the feasibility of developing a knowledge-intensive sys-

tem capable of assisting in the analysis of environmental licensing processes. The difficulties evidenced show that the

greatest challenges are related to the culture of the organization and the complexity of the knowledge involved, which

can be worked gradually with generic functionalities of administrative processes.

Keywords: CommonKADS, administrative process, knowledge management, electronic process, SEI